​Introduction

Welcome to Zofanso Consumer Products, a company engaged in the manufacturing, processing, packaging, repackaging, relabelling, marketing, distribution, import, export, and sale of grocery and edible consumer products.

At Zofanso, we recognize that privacy is an essential part of building trust with our consumers, distributors, retailers, suppliers, business partners, employees, and website visitors. We are committed to collecting, using, storing, and protecting personal and business information responsibly and in accordance with applicable laws.

This Privacy Policy explains how Zofanso Consumer Products collects, processes, stores, shares, and safeguards information while conducting its manufacturing and business operations.

 

1. Scope of this Privacy Policy

This Privacy Policy applies to information collected through:

• Official Zofanso website

• Mobile applications

• Consumer support services

• Distributor and retailer registrations

• Supplier and vendor onboarding

• Product enquiries and complaints

• Business meetings and communications

• Marketing campaigns

• Recruitment and employment processes

• Manufacturing and supply chain operations

 

2. Information We Collect

Depending on your interaction with Zofanso, we may collect the following information:

Consumer Information

• Full Name

• Mobile Number

• Email Address

• Billing and Delivery Address

• Purchase History

• Product Reviews and Feedback

• Customer Care Communications etc.

Distributor & Retailer Information

• Business Name

• Contact Person

• GST Registration Number

• Business Address

• Trade License Details

• Banking Information (where required)

Supplier & Vendor Information

• Company Details

• Authorized Representative Information

• Product Specifications

• Quality Certifications

• Tax Registration Details

• Bank Account Information for Business Transactions

Website Information

• IP Address

• Browser Type

• Device Information

• Cookies

• Website Usage Statistics

 

3. Purpose of Collecting Information

Zofanso collects information to:

• Manufacture and supply quality grocery products.

• Process customer and business orders.

• Manage distributor, retailer, supplier, and vendor relationships.

• Ensure product traceability and quality control.

• Respond to consumer enquiries and complaints.

• Improve manufacturing processes and customer service.

• Meet contractual, regulatory, tax, and legal obligations.

• Detect and prevent fraud or unauthorized activities.

• Send product updates, promotional offers, and important business communications where permitted.

 

4. Product Quality & Traceability

To maintain food safety and product quality, Zofanso records information related to:

• Manufacturing batches

• Packaging dates

• Batch/Lot numbers

• Product distribution

• Consumer complaints

• Product recalls, if necessary

These records are maintained solely for quality assurance, regulatory compliance, and consumer safety.

 

5. Sharing of Information

Zofanso may share information only when necessary with:

• Logistics and transportation partners

• Warehousing and distribution partners

• Payment service providers

• Government and regulatory authorities

• Auditors, legal advisors, and consultants

• Information technology service providers

We do not sell, rent, or trade personal information to third parties for their independent marketing purposes.

 

6. Data Security

Zofanso implements appropriate technical and organizational measures to protect personal and business information, including:

• Secure servers and databases

• Role-based access controls

• Data encryption where appropriate

• Employee confidentiality obligations

• Periodic security assessments

• Secure document storage

While we strive to protect all information, no system can guarantee absolute security.

 

7. Data Retention

Information is retained only for as long as necessary to:

• Conduct business operations

• Maintain manufacturing and quality records

• Comply with legal and regulatory requirements

• Resolve disputes

• Support product traceability and recall procedures

Information that is no longer required is securely deleted or anonymized, subject to applicable law.

 

8. Your Rights

Subject to applicable laws, you may have the right to:

• Access your personal information.

• Request correction of inaccurate information.

• Request deletion of eligible personal data.

• Withdraw consent where processing is based on consent.

• Opt out of promotional communications.

Requests may be subject to legal or regulatory limitations.

 

9. Cookies and Website Analytics

Our website may use cookies and similar technologies to:

• Improve website functionality.

• Remember user preferences.

• Analyze website performance.

• Enhance customer experience.

Users can manage cookie preferences through their browser settings.

 

10. Compliance

Zofanso Consumer Products is committed to complying with applicable laws governing:

• Data protection and privacy

• Food safety

• Consumer protection

• Manufacturing and packaging

• Labelling and distribution

• Business operations

 

11. Updates to this Privacy Policy

Zofanso may revise this Privacy Policy from time to time to reflect changes in our business practices, technology, or legal requirements. Updated versions will be published on our official website with the revised effective date.

 

12. Contact Us

For any questions regarding this Privacy Policy or the handling of your information, please contact:

Zofanso Consumer Products

Email: privacy@consumers.zofanso.com

Customer Support: support@consumers.zofanso.com

Website: www.consumers.zofanso.com

 

Our Commitment

At Zofanso Consumer Products, protecting information is as important as delivering safe and high-quality grocery products. We are committed to maintaining transparency, integrity, confidentiality, and trust in every aspect of our manufacturing, packaging, distribution, and business operations.