Return Policy

Due to the nature of edible grocery products, returns are accepted only under specific circumstances.

Eligible Return Reasons

Returns may be accepted if:

• Incorrect product delivered.

• Product received in damaged condition.

• Product expired at the time of delivery.

• Packaging was tampered with before delivery.

• Wrong quantity delivered.

• Manufacturing defect affecting product quality.

Non-Returnable Products

For food safety and hygiene reasons, returns are generally not accepted for:

• Opened or consumed food products.

• Products damaged after delivery due to customer handling.

• Change of mind after delivery.

• Products without original packaging.

• Perishable products unless defective or damaged.

Return Request

Customers should notify Zofanso within the return window specified on the product page or as permitted by applicable law, providing:

• Order number

• Product photographs

• Packaging photographs

• Reason for return

Zofanso reserves the right to inspect the claim before approving a return.